People change – well some do. I believe we are meant to be constantly learning, growing, and, ultimately, being better every day. And I am one of those perpetual learners. I’ve had a business coach for the past four years and I’m in a weekly Mastermind group that helps me evaluate myself and my business.
My real estate team sends out surveys requesting feedback from our clients periodically. The last time these were sent out all of them came back with glowing reviews. They wouldn’t have changed anything about the experience and they would refer us to all their friends and family. Well, all except one. One survey revealed that we had missed the mark. We had helped this client purchase several properties in the past and he had been very pleased, but we messed up on the latest one. We did not meet his expectations and he was disappointed. He gave us examples of what he felt we could have done differently. I was upset but so happy at the same time. I was upset that we didn’t do our best and that a client was less than impressed. I was happy that he was honest and gave us the opportunity to make it right and do better next time. I called him and asked to take him to lunch to discuss his experience and the survey. He was so gracious. He gave me very constructive criticism and, ultimately another chance.
Our Mastermind group does peer evaluations each year. We say what each member of the group is great at and where each member needs improvement. This year, the group affirmed that I can juggle and wear a lot of hats. They also pointed out that I need to be more open and ask for help more often. Dang it, they know me so well.
The greatest thing about both of those scenarios is that it gives our team and me, personally, the chance to improve and make changes. The two worst things that could happen is if we don’t receive feedback on how we can improve, or we don’t take action on it. Sometimes we don’t get a second chance and that’s OK. As long as we learn from it, make the necessary changes and do better next time, we don’t have anything to be ashamed of. Everyone makes mistakes. Everyone needs to improve. Don’t get stuck. Don’t be that person that never changes, that just stays in that dead-end job that you hate, that doesn’t get out and do more, experience more, BE more. Be a person that is open to hearing how you can improve. It’s not always the easiest thing to hear, but you and others in your life will be better off for it.
Michelle Froedge is a residential Realtor and Principal Broker in the Greater Nashville and Williamson County areas of Tennessee. “Mom” to four-legged fur babies, Tyler and Livvie, Auntie to Zelamie, she is a vegetarian and sings in her spare time. Michelle has lived in Nashville and Franklin since 1997 and has been selling homes since 2004.